firstplay FAQ

Opening a firstplay account takes 4 steps. First, register with a username, email, password, and mobile number on our website or app. Second, verify your email by clicking the confirmation link we send. Third, provide identity documents for KYC verification—this typically completes within one business day. Fourth, link a payment method (DANA, e-wallet, mobile banking, local payment, online payment, or bank transfer) and make your first deposit.

After your account is verified, you can immediately access all markets and games including Liga 1 fixtures, live-dealer tables, slots like Aviator and Fortune Tiger, and esports on firstplay. Your account balance updates in real time across all games.

We at firstplay require identity verification from all new accounts. You must submit a government-issued photo ID (national identity card, passport, or driver's license) and a recent utility bill or bank statement showing your name and residential address. These documents must be dated within the last 3 months.

Upload your documents through your account settings in the Verification section. We verify documents within one business day. If any document is unclear or incomplete, our team will request a replacement. You cannot withdraw funds or change account details until verification is complete.

If you have a promotion code for firstplay, enter it in your account settings under Promotions and Rewards before you make your first deposit. Once you submit the code, the related offer becomes active on your account. Some codes are tied to specific payment methods like e-wallet or mobile banking, or to slot games like Sweet Bonanza or Mahjong Ways—check the code's terms before redeeming. If you enter a code after your first deposit, it may not activate; contact our support team if you believe a code should apply to your account.

If you suspect unauthorized access to your firstplay account, change your password immediately if you can still sign in. If you are locked out, click the "Forgot password?" link on the login page and follow the recovery steps—we'll send a reset link to your registered email.

If you cannot access your email or suspect fraudulent activity on your account, contact our support team immediately through live chat or by visiting the Help section in your account. Provide details of the suspicious activity. We will review your account security, freeze it if necessary, and help you regain control. Do not share your password or recovery codes with anyone, including firstplay staff.

Yes. We at firstplay accept deposits and withdrawals via local payment, online payment, e-wallet, and mobile banking bank transfers. When you link a bank account, select your bank from the payment method list and provide your account number. Deposits via bank transfer typically appear in your firstplay account within subject to verification during business hours.

We also support instant mobile wallets—local payment, online payment, e-wallet, mobile banking, local payment, and online payment—which often process faster than bank transfers. Choose the payment method that suits your preference. Your withdrawal request is reviewed within 24 hours, and funds return to your bank account or wallet per the method you used for deposit.

When you request a withdrawal on firstplay, our team reviews your request within 24 hours. This review confirms that your account is verified, that the withdrawal amount is valid, and that your transaction meets our terms.

After approval, funds transfer to your linked payment method—typically within subject to verification for mobile wallets like e-wallet and mobile banking, or 1–2 business days for bank transfers to local payment, online payment, e-wallet, or mobile banking. Processing time may vary during holidays like Idul Fitri or Imlek, or during peak hours. If your withdrawal is not reflected within the expected timeframe, contact our support team with your withdrawal confirmation number.

Our firstplay sportsbook covers major football leagues and tournaments. Markets include Liga 1 (Indonesia), Piala AFF, Piala Indonesia, Champions League, Premier League, La Liga, and Serie A. We also offer esports markets—Mobile Legends, Free Fire, and PUBG Mobile competitive play.

Beyond football and esports, firstplay lists markets for badminton and MotoGP. Each market opens at a fixed time before the fixture starts. Odds settle immediately after the event concludes, and your account balance updates in real time on firstplay.

All markets and odds are subject to our terms of service. Settlement rules vary by market type and are detailed in the Rules section of each market page on firstplay.

After you log in to firstplay, navigate to the Casino or Live Dealer section. We offer live-dealer tables for blackjack, roulette, baccarat, and Dragon Tiger, hosted in multi-camera studios with professional dealers.

Select a table, review the minimum and maximum stakes, and place your wager. The dealer's actions are broadcast in real time, and your win or loss settles immediately. Your balance on firstplay updates instantly. If you have questions about game rules or table limits, consult the game rules page or contact our support team.

We at firstplay feature a range of slot titles including Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. Each game has distinct rules, paylines, and RTP (return-to-player) percentages.

firstplay runs daily and weekly tournaments on these slot games, structured as scheduled events where your participation contributes to a leaderboard. Tournament details, start times, and prize tiers are posted in the Tournaments section. You can play slots in demo mode (without real funds) to familiarize yourself before wagering. Select any game from the slots menu to begin.

Our firstplay support team operates live chat during standard business hours. You can access live chat by clicking the Help icon on your account dashboard.

If chat is offline, you can leave a message and our team will respond via email within one business day. For urgent account issues, contact support as soon as possible. We maintain English-language support for all inquiries. Response times may be longer during peak hours or holidays like Imlek and Nyepi.