firstplay Casino & Sportsbook Terms

We at firstplay operate a gaming and sportsbook platform serving players in jurisdictions where our services are legally available. This page sets out our terms of service, covering account creation, deposits and withdrawals, game rules, bonus conditions, dispute resolution, and the legal framework within which we operate. By accessing firstplay, you acknowledge these terms and agree to comply with them in full.

Our terms are designed to protect both our players and our platform. We enforce them consistently across all regions where firstplay is available—Jakarta, Surabaya, Bandung, Medan, Semarang, and other supported areas. These terms apply regardless of whether you access firstplay via web, mobile app, or desktop client.

If you have questions about any aspect of our terms, our support team is available through your account dashboard. We maintain English-language support across all channels and respond to inquiries during standard business hours.

Account eligibility and opening conditions on firstplay

To open an account on firstplay, you must be of legal age in your jurisdiction and reside in a region where our services are permitted by law. We do not offer our services in jurisdictions where online wagering is prohibited. You are responsible for verifying that your access and use of firstplay comply with your own jurisdiction's legal requirements.

When you join firstplay, you provide personal information including your legal name, date of birth, email address, and phone number. We undertake to verify this information and match it against official identity documents (national ID, passport, or equivalent) before processing your first deposit. This verification process typically completes within one business day.

You are responsible for keeping your firstplay account credentials secure. We are not liable for unauthorized access if you share your password or fail to protect your login details. If you suspect unauthorized activity, contact our support team immediately. We undertake to investigate and take corrective action where appropriate.

Deposits, withdrawals, and payment methods on firstplay

We at firstplay accept deposits through multiple payment methods: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers via mobile banking, local payment, online payment, and e-wallet. Deposits process within minutes during business hours and are credited to your firstplay account instantly. All deposit methods carry no firstplay-imposed fees; any fees charged by your payment provider are your responsibility.

Withdrawal requests are processed subject to account verification and banking-partner schedules. We undertake to process all legitimate withdrawal requests within 1–3 business days. You may withdraw funds at any time, subject to verification requirements and provided your account has a positive balance. Withdrawals route to the same payment method you used for deposit unless you request an alternative linked account.

We reserve the right to request additional verification documents (proof of address, bank statements, or other supporting evidence) before processing withdrawals. This is standard banking compliance and is undertaken to protect both your account and our platform from fraud and money-laundering risks.

account preferences

We do not impose fixed account preferences on firstplay accounts. However, banking partners may apply their own transfer limits. Check your payment provider's terms for details.

Withdrawal timing

We process withdrawals during standard banking windows. Requests submitted outside business hours may process the following day.

Account balance

Your firstplay account balance is unified across all games (slots, live dealer, sportsbook, esports). Funds transfer between game types in real time.

Currency

All firstplay transactions are conducted in Indonesian Rupiah (IDR). Your payment provider will apply any currency conversion rates applicable to your account.

Game rules and settlement on firstplay

We offer slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), sportsbook markets (Liga 1, Piala Indonesia, Piala AFF, Champions League, Premier League, MotoGP, badminton), and esports competitions (Mobile Legends, Free Fire, PUBG Mobile). Each game and market carries its own rules, payout structure, and settlement timeline. We publish these rules within the game interface before you participate.

Our slot games operate on RTP (Return to Player) percentages published in the game details. We undertake to display these percentages before you play. Slots settle immediately upon spin completion; your account balance updates in real time. Live-dealer games settle when the dealer closes the round. Sportsbook markets settle within 24 hours of event conclusion (or according to market-specific rules displayed before you place an order).

We do not guarantee any particular outcome or return. Games are conducted fairly according to published rules. If you believe a settlement is incorrect, contact our support team with transaction details and a description of the issue. We undertake to investigate and respond within 48 hours.

Our firstplay policy on bonuses, disputes, and legal jurisdiction

Bonus terms and conditions

We at firstplay may offer promotional bonuses to new or existing players from time to time. Any bonus offer is subject to specific terms published alongside the promotion. These terms typically include playthrough requirements (the number of times you must wager the bonus amount before withdrawing), game restrictions (which games the bonus may be used on), and expiry dates (when the bonus becomes invalid if unused).

We reserve the right to withdraw bonus offers, amend bonus terms, or cancel an account bonus if we detect fraud, abuse, or violation of our terms. Bonus abuse includes, but is not limited to, exploiting system errors, colluding with other players, or using automated tools to manipulate bonus mechanics. If we determine that bonus abuse has occurred, we undertake to inform you, freeze the affected bonus, and investigate further.

Dispute resolution and complaints

If you have a dispute with firstplay regarding a transaction, game settlement, account access, or any other matter, you may lodge a complaint through our support team. Provide your firstplay account number, transaction date, and a clear description of the issue. We undertake to acknowledge your complaint within 24 hours and provide a substantive response within 5 business days.

If you are unsatisfied with our response, you may escalate your complaint to our management team. Escalated complaints are reviewed by senior staff and typically resolved within 10 business days. If you remain unsatisfied after our final response, you may pursue legal action according to the jurisdiction specified in our terms.

Jurisdiction and liability

We at firstplay operate subject to the laws and regulations of the jurisdictions in which we are licensed to operate. These terms are governed by the applicable law of our operating jurisdiction. We undertake to comply with all local banking, data-protection, and gaming regulations.

We do not offer our services in jurisdictions where online wagering is prohibited. If you access firstplay from a prohibited jurisdiction, you do so at your own risk. We are not liable for any legal consequences you may face if you use our platform in violation of local law. You are solely responsible for verifying that your access and use of firstplay comply with your own jurisdiction's requirements.

To the extent permitted by law, we limit our liability to the amount you have deposited on firstplay during the preceding 12 months. We are not liable for indirect, incidental, or consequential damages arising from your use of our platform. This includes loss of profits, loss of data, or business interruption, regardless of whether such loss was foreseeable.

• 1
  Verify your eligibility and legal statusPre-account

  Check that online gaming is legal in your jurisdiction and that you meet all local eligibility requirements. We are not liable for legal consequences if you access firstplay in a prohibited jurisdiction.

• 2
  Provide accurate personal informationAccount setup

  Your firstplay account requires verified identity information. We match this against official documents before processing deposits. Providing false information is grounds for account termination.

• 3
  Protect your account credentialsSecurity

  You are solely responsible for keeping your firstplay login details confidential. We are not liable for unauthorized access if you share your password or fail to protect your account.

• 4
  Review terms before participating in any promotionBonuses

  All firstplay bonus offers carry specific playthrough requirements, game restrictions, and expiry dates. We undertake to publish these terms clearly before you claim a bonus.

Final terms and service availability

We at firstplay reserve the right to modify these terms at any time by posting updates on our platform. Your continued use of firstplay after any modification constitutes acceptance of the updated terms. We undertake to notify registered players of material changes via email at least 14 days before they take effect.

We reserve the right to suspend or terminate your firstplay account if we determine that you have violated these terms, engaged in fraud, or used our platform in violation of applicable law. Upon termination, any remaining account balance will be returned to your linked payment method, subject to verification and applicable legal holds.

Our services are available only where local law permits. If you have further questions about these terms or our policies, contact our support team through your firstplay account dashboard. We maintain English-language support and respond to all inquiries within standard business hours.