firstplay Platform Privacy Notice

This page describes what we collect when you use firstplay and how we keep that data protected. We at firstplay take data security seriously. We collect personal information only to operate our platform, process your deposits and withdrawals, verify your identity, and comply with banking and gaming regulations. We do not sell your data to third parties, and we do not share it beyond what is necessary to deliver our service.

Our privacy practices apply to all firstplay users across supported regions—Jakarta, Surabaya, Bandung, Medan, Semarang, and other jurisdictions where our services are legally available. We undertake to handle your data consistently and transparently, regardless of where you access firstplay or which payment method you use (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet).

If you have questions about how we handle your data or wish to exercise your privacy rights, contact our support team through your firstplay account dashboard. We maintain English-language support and respond to all data-related inquiries within standard business hours.

What data we collect on firstplay

We collect personal information when you create a firstplay account, make deposits, request withdrawals, or participate in our games and tournaments. This information includes your legal name, date of birth, email address, phone number, national ID number, and proof of address. We collect this data to verify your identity, comply with banking regulations, and prevent fraud.

We also collect transaction data: deposit amounts, withdrawal requests, game activity (spins, bets, wins, losses), tournament participation, and account balance history. We collect this data to settle your accounts accurately, process your payments, and maintain records required by law. We do not collect your payment card details directly; payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and your bank) handle card data according to their own security standards.

We collect technical data when you access firstplay: your IP address, device type, browser version, and access timestamps. We use this data to detect fraud, prevent unauthorized access, and improve our platform performance. We do not use this data to track you across other websites or services.

Identity data

Legal name, date of birth, national ID, proof of address. We collect this to verify your eligibility and comply with banking regulations.

Contact data

Email address and phone number. We use these to communicate account updates, process support requests, and send transaction confirmations.

Transaction data

Deposits, withdrawals, game activity, tournament participation. We retain this to settle accounts and maintain regulatory records.

Technical data

IP address, device type, browser version, access logs. We use this to detect fraud and improve platform security.

How we use your data on firstplay

We use your data to operate firstplay and deliver our services. This includes processing your deposits and withdrawals, settling your game accounts, verifying your identity before your first transaction, and maintaining your account history. We also use your data to comply with banking regulations, anti-money-laundering laws, and gaming licensing requirements in the jurisdictions where we operate.

We use your contact information to send you transaction confirmations, account notifications, and support responses. We may also send you information about new games, tournaments, or platform updates. You may opt out of promotional communications at any time through your account settings; this does not affect transactional emails (confirmations, withdrawals, account alerts).

We use technical data to detect fraud, prevent unauthorized access, and improve firstplay performance. We analyze patterns in your account activity to identify suspicious behavior and protect your account from compromise. We do not use your data for automated decision-making that affects your account eligibility or withdrawal processing.

Third-party processors and data sharing on firstplay

We share your data with third parties only when necessary to deliver firstplay services. Our payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) receive your transaction data to process deposits and withdrawals. These processors operate under their own privacy policies and security standards. We do not control how they handle your data beyond what is necessary for payment processing.

We may share your data with banking partners and regulatory authorities if required by law. This includes anti-money-laundering compliance, fraud investigation, or legal process (court order, subpoena). We undertake to notify you of such disclosures unless legally prohibited from doing so.

We do not sell your data to marketing companies, data brokers, or other third parties. We do not share your data with other gaming platforms or entertainment services. Your firstplay data remains within our platform and is used only to operate our service and comply with applicable law.

Your rights and our data protection practices on firstplay

Data security and storage on firstplay

We at firstplay protect your data using industry-standard encryption (TLS/SSL) for data in transit and AES-256 encryption for data at rest. We restrict access to your data to authorized firstplay staff only. We maintain firewalls, intrusion detection, and regular security audits to prevent unauthorized access.

Our servers may sit outside your jurisdiction. By using firstplay, you acknowledge that your data may be processed and stored in countries other than Indonesia. We undertake to apply the same security standards regardless of server location. We do not transfer your data to countries with weaker data-protection laws without your explicit consent.

We retain your personal data for as long as your firstplay account is active, plus seven years after account closure (to comply with banking and tax regulations). Transaction records are retained for ten years. You may request deletion of your data after account closure, subject to legal retention requirements.

Cookies and tracking on firstplay

We use cookies to maintain your firstplay session, remember your preferences, and detect fraud. Session cookies expire when you log out; preference cookies persist for up to one year. We do not use cookies to track you across other websites or services. We do not sell cookie data to advertisers or data brokers.

You may disable cookies in your browser settings; however, this may prevent firstplay from functioning correctly. We do not use third-party analytics services that track your behavior across the internet. We use only first-party analytics to understand how firstplay is used and to improve our platform.

• 1
  Review what data we collectAwareness

  We collect identity, contact, transaction, and technical data. All data is used only to operate firstplay and comply with law.

• 2
  Protect your account credentialsSecurity

  Keep your firstplay password confidential. We are not liable for unauthorized access if you share your login details.

• 3
  Manage your communication preferencesOpt-out

  You may opt out of promotional emails through your firstplay account settings. Transactional emails (confirmations, alerts) cannot be disabled.

• 4
  Request your data or exercise your rightsAccess

  Contact our support team to request a copy of your firstplay data, correct inaccuracies, or request deletion after account closure.

Policy updates and contact information

We at firstplay may update this privacy notice from time to time. We undertake to notify you of material changes via email at least 14 days before they take effect. Your continued use of firstplay after an update constitutes acceptance of the revised policy.

If you have questions about our privacy practices, wish to request your data, or believe we have mishandled your information, contact our support team through your firstplay account dashboard. We maintain English-language support and respond to all privacy inquiries within five business days. If you are unsatisfied with our response, you may escalate your complaint to our data protection officer or pursue legal action according to applicable law in your jurisdiction.

Our services are available only where local law permits. We comply with all applicable data-protection regulations in the jurisdictions where we operate. Users are responsible for verifying that their use of firstplay complies with their own jurisdiction's privacy and data-protection laws.